- Billing and service day may not occur on the same day or even within the same week. Service will always occur within 2 weeks of billing
- We will schedule your service and notify you of the cleaning date. Schedules are on 4 week rotation for monthly and 12 week for quarterly.
- With some holidays, we will need to reschedule for either another day during the week or the following week.
- We will text message for service date reminders. Some other communication will be by email.
- The client portal should be used to easily communicate with us for account updates and changes as well as updating payment info: Emails can be lost, but these messages link directly to your account for reference
- If your trash can has had a lot of kitty litter or dog poop poured directly into it, please remove large clumps and build-up of that first. The clay clogs our system and causes costly damage. If you are unable to remove it yourself, our technician may be able to manually remove the excessive kitty litter/dog poop prior to cleaning. There is a $25 fee for this service.
- If you move, you can update billing address only through the payment portal - this is being updated, if it's temporarily disabled, please email us at info@spiffycleanbins.com". Be sure to send us a notice of change as well so we can update your service location and update your route schedule.
- We use automated systems to communicate with you regarding future scheduling and updates for your account. By using our service you authorize us to do this as needed via phone call, email or text (if you authorize later).
- We hate spam so we will never spam you and will never sell your information
- Please see Frequently Asked Questions page on our home page.
- All recurring services require 3 cleanings before cancellation.